Effective Date: 23.09.2025

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This Privacy Policy explains how Open Heart Connections ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website, book sessions, or contact us.

 

1. Information we Collect

 

When you interact with our website or services, we may collect the following information:

• Contact details (name, email address, phone number) when you use the contact form, subscribe to our newsletter, or book a session.

• Booking information (preferred date, time, and service type) when you schedule a session via our booking calendar.

• Email communication data when you email us directly.

• Technical information (such as cookies, IP address, and usage data) automatically collected by Wix to improve website performance.

• Any further private information that you chose to share through our contact form, emails, booking form or comment section.

If you choose not to provide certain information, we may not be able to respond to your inquiry, send you updates, or confirm your booking.

 

 

2. How We Use Your Information

 

We collect your information in order to:

• To provide and operate the Services, like managing bookings and confirmations;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

We will not sell or share your information with third parties for marketing purposes.

 

3. Newsletter & Marketing

 

If you subscribe to our newsletter, we will use your email address to send you updates, resources, and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

4. Third-Party Services

 

We use trusted third-party services to operate our business:

• Wix (website hosting, contact form, booking system).

• Google Meet (online sessions).

• Google Mail (Gmail) (email communication).

• Google Analytics (website analytics and visitor insights).

 

Some of these providers store or process information outside New Zealand (for example, in the United States, Europe, or other regions). We take reasonable steps to ensure that when your information is transferred overseas, it is handled in a way that provides safeguards comparable to the protections under New Zealand’s Privacy Act 2020.

By using our services, you consent to your information being transferred and processed outside New Zealand where necessary.

 

5. Data Storage & Security

 

• Your personal information is stored securely through Wix and Google’s systems.

• We take reasonable steps to protect your information from loss, misuse, and unauthorised access.

• Information is only accessible to those who need it to perform their role.

• While we use industry-standard safeguards, no method of online transmission or storage can be guaranteed 100% secure.

We retain your personal information only for as long as it is needed for the purposes described in this policy or as required by law. When no longer required, we will securely delete or anonymise your information.

 

6. Cookies & Analytics

 

Our website (hosted by Wix) uses cookies and similar technologies to:

• Improve site performance and functionality.

• Understand visitor behaviour (such as pages visited, time spent, and navigation patterns).

• Collect aggregated and anonymised visitor statistics through Google Analytics.

Google Analytics may collect data such as your IP address, device type, browser information, and general location. This information is anonymised and used for statistical purposes only.

You can:

• Adjust your browser settings to refuse cookies (note: some site features may not work properly if cookies are disabled).

• Opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

 

7. Your Rights

 

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw consent for communications at any time.

• Request deletion of your personal data (subject to legal obligations).

To exercise your rights, please contact us at: ronja@open-heart-connections.com.

 

8. Complaints

If you believe your privacy has been breached or you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner (New Zealand):

• Website: www.privacy.org.nz

• Phone: 0800 803 909

 

9. Changes to this Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

 

10. Contact

 

If you have any questions about this Privacy Policy, please contact us at:

ronja@open-heart-connections.com